CET is committed to providing a fair and transparent process for addressing student grievances.
The procedures outlined below ensures that all grievances are reviewed promptly, thoroughly and impartially.
Students are encouraged to resolve concerns at the earliest possible level through informal and formal channels.
Step One:
Students are encouraged to first address any concerns or complaints with their instructor. If the matter is not resolved to the student's satisfaction, the student may proceed to the following steps.
Step Two:
If issue remains unresolved after Step One, students should submit a formal grievance in writing or online to the CET Center Director.
Step Three:
If issue remains unresolved after Step Two, students should submit a formal grievance in writing or online to the CET Regional Director.
Step Four:
If issue remains unresolved after Step Three, students should submit a formal grievance in writing or online to the CET Chief Operations Officer.
